Frequently Asked Questions

1. General Questions
2. Product Questions
3. Payment Questions
4. Shipping Questions
5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Shipping and Return Policy page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team at contact@snoozyivy.com as soon as possible. We'll do our best to accommodate your request.

2. Product Questions

Why choose bamboo material for pajamas?

Bamboo is incredibly soft, naturally hypoallergenic, and eco-friendly. It's perfect for baby's sensitive skin as it's breathable and has moisture-wicking properties, keeping your baby comfortable throughout the night. Additionally, bamboo is highly sustainable, requiring less water and no pesticides, making it an environmentally friendly choice.

How do I choose the right size for my baby?

Snoozy Ivy pajamas come in a range of sizes suitable for newborns up to toddlers. Please refer to our size chart on the product pages, which provides detailed measurements to help you select the best fit for your child. If in doubt, we recommend sizing up for extra comfort and room to grow.

How do I care for this product?

To maintain the softness and durability of the bamboo material, we recommend washing the pajamas in cold water on a gentle cycle with similar colors. Tumble dry on low heat or hang dry to preserve the fabric's natural qualities. Avoid bleach and fabric softeners to keep the pajamas in the best condition.

Are Snoozy Ivy pajamas safe for all babies, including those with allergies?

Yes, our pajamas are designed with baby's safety and comfort in mind. Bamboo is a naturally hypoallergenic material, making it suitable for babies with sensitive skin or allergies. Our products are also tested to ensure they meet strict safety standards.

Can I return or exchange an item if it's not the right fit?

Absolutely! We want you to be completely satisfied with your purchase. If the pajamas are not the perfect fit for your baby, you can return or exchange them within 30 days of purchase, provided they are unworn, unwashed, and in their original packaging. Please visit our Returns & Exchanges page for detailed instructions.

If you have any further questions, don't hesitate to contact our friendly customer service team. We're here to help you find the perfect sleep solution for your baby!

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing contact@snoozyivy.com .